Policies & Procedures - I Respect Your Time & Mine
Late Policy: Appointments missed by 15 minutes or more are cancelled with a 100% spa credit, which is yours to use for your rescheduled future reservation.
Cancellation Policy: As a courtesy to our many guests and limited availability, guests who book appointments and cannot join us for their scheduled appointment will have a full spa credit at the spa.
We do not provide refunds for cancelled appointments. All service sales, retail sales and gift certificate sales are final, with no refunds.
If appointment made to redeem your spa gift certificate is not cancelled at least 48 hours in advance, your spa treatments and your spa gift certificate will be forfeited.
Please notify me before booking your treatments if you have high blood pressure or allergies; especially seafood allergies. Please advise of other physical challenges you may have or if you are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.
Spa guest must be 16 years of age or older. We are unable to provide services to guests accompanied by children.
Quiet Environment: As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers are not permitted.
Gift Certificates are available for services only, and not redeemable if lost or stolen. If you are a recipient of a donated or auctioned Gift Certificate, please give the certificate number to book your appointment. Donation certificates are non-transferable, and their expiration dates may not be changed or extended. If appointment made to redeem your spa gift certificate is not cancelled at least 48 hours in advance, your spa treatments and your spa gift certificate will be forfeited.
However, due to the number of years some people wait to experience your wonderful spa gift, if the spa gift certificate treatment you selected changes in price, the person who receives your spa gift certificate will still have many choices:
- They can either use the spa gift certificate for the dollar value paid towards other desirable spa treatments,
- If they want the same treatment on the gift certificate, they would be responsible for paying the difference for the new treatment price.
We thank you for your understanding and look forward to extending a wonderful spa gift experience to all.
Party Bookings: Wedding & Baby showers, and fundraisers are welcomed. Please call us for arrangements.
Packages can be individually customized. Prices are subject to change without notice. For our most current prices, see our "main page."
CallHeidiAndLoseInchesNow
(352) 288-WRAP 9727
